Introduction to Traders Market

- Who are we?

Traders Market is a digitised B2B marketplace enabling over 1 million businesses such as convenience stores, restaurants, cafes, construction, e-commerce to search for a wide range of products, connect with suppliers & place orders.
We are reinventing the future of trade. Our technology ecosystem is enabling businesses to trade while supporting SMEs in their growth, and empowering businesses across the UK.

- Who is Traders Market?

Trader’s market is the online retail marketplace for global buyers, suppliers, and traders to source anything from electronics, food & beverages, health & beauty to machinery, consumer goods and many more.

- What is Traders Market Genius?

Traders market genius is an end-to-end wholesale business solution. Genuis account provides sellers the ability to store products in our warehouse, we take care of labelling handling and shipping. As well as the standard technology and marketing reach Traders Market provides.

- How can I contact you?

You can contact us through the form on our contact us page or email support@shop-tm.com.

- Where is Traders Market based?

Traders Market is headquartered in London with development agents across the UK.

Buying on Traders Market

- How do I buy on Traders Market?

1.  Register as a buyer
2.  Browse or search the products you need
3.  Add the products to your basket
4.  Checkout
5.  Select your preferred payment method
6.  Confirm your delivery details
7.  Confirm and pay to complete the order

- How do I register on Traders Market?

1.  Click this “link” to be directed to the registration page.
2.  Complete the form with your personal and business details.

- How do I get verified as a buyer?

Please upload the following documents on your dashboard to complete your profile verification:
1.  VAT Certificate
2.  Passport photocopy
3.  Proof of business address

- How do I negotiate a price?

To negotiate prices with a seller, you must first register as a seller and become verified. Select the product you wish to negotiate and click on contact seller. Be precise about your offer and the seller will either accept or reject the offer or send a counter-offer.

- What payment methods can I use?

Stripe integrated
Buyers will need to create a stripe account. The following payments are accepted:
1.  Credit Card
2.  Debit Card
3.  Cash on delivery (Must be agreed with the seller beforehand)
4.  Bank transfer
5.  Klarna
6.  We Pay
7.  Stock purchase and business finance available in the business services section

- How long will it take for my order to be delivered?

All suppliers will have delivery details on the product listing page, further delivery options can be discussed within the chat. Seller will provide delivery charges upon order request.

- What is the benefit of becoming a verified buyer?

Buyers must verify their account to be known as a genuine buyer to receive quicker replies and prioritised by sellers. Verified buyers will also have access to tips, offers and finance options.

- How do returns and refunds work?

Buyer must contact the seller to request a return. Seller will only accept returns for genuine reasons. For any further disputes, Traders Market team will step in to finalise a decision.

- How do I track my order?

Once you have placed your order, seller will provide a tracking number or a tracking link for your order.
You can find the order tracking number/link by viewing your orders and order details.

Selling on Traders Market

- How do I register as a seller?

1.  Create a seller account by completing a short form.
2.  Upload required documents to become verified.

- How do I start selling?

1.  Upload your products.
2.  Make sure product details are correct and product images are clear.
What products can I sell on Traders Market? – Counterfeit products are restricted.
  • Consumer Electronics
  • Home, Garden & Furniture
  • Health & Personal Care
  • Beauty & Fragrances
  • Office & Stationery
  • Food & Beverage
  • Fashion & Accessories
  • Automotive
  • Construction & Hardware
  • Baby Centre
  • Sports & Fitness
  • Toys
  • Pet & Animal Care
  • Machinery & Equipment

- How will I be paid for orders?

Once the buyer's order is confirmed, you can post the item. Buyers payment will be authorised and held with Traders Market, payment will be released to the seller within 7 business days of the order date.

- How can I manage negotiations?

Buyers may contact you through the online chat or email to discuss pricing options.

- Who will invoice the buyers?

The primary invoicing relationship is between you and the Buyer. Therefore, you should not issue invoices to Traders Market for the sale of products. You are solely responsible for issuing and submitting an invoice to the Buyer directly, as agreed between you and the Buyer, but at the latest at the time of delivery.

- How can I improve the sale of my products?

To increase your online sales and reach more customers, you should:
  • Share you listings on various social platforms.
  • Use high-resolution product images.
  • Showcase your products with multiple images from different angles.
  • Save your images with the right dimensions.
  • Write clear product descriptions in simple language.
  • Consider adding discounts.

Product upload guideline

- How do I upload products on Traders Market?

1.  Please login to your registered Traders Market account.
2.  Go to dashboard
3.  Click on Add New Product
4.  Select the category your product is under
5.  Select subcategory
6.  Insert product name (Full product name and size)
7.  Insert minimum order (This is the minimum order you are able to accept for this product)
8.  Insert price list (Option to insert various prices for quantity)
9.  Insert dispatch time (How many days it will take for you to ship the order)
10.  Insert images (Images must be clear and professional for better search results)
11.  Insert description (All related information for the product must be provided)
12.  Insert stock availability
13.  Insert starting from shipping charge
14.  Insert tags (All keywords related to the product for best search results)
15.  Click Save Product

- How do I update existing products?

1.  Click on My Account
2.  Click on Products
3.  Select the product you wish to Edit
4.  Edit your product
5.  Save Product

- How do I upload images of products?

Product images can be uploaded during product upload stage.
Product images can be edited by visiting your products page.
Every product page in the Traders Market requires at least one product image, and we recommend you provide five images. Good images make it easy for customers to evaluate the product. Images should be clear, informative and attractive. The first image on the product detail page is the ‘MAIN’ image and is shown to customers in search. The MAIN image must show only the product for sale on a white background, and the product should fill the image frame. Additional images should show the product in use or in an environment, different angles and different features.

- How can I get more help?

You can get in touch at support@shop-tm.com

- How secure is my information?

Your data privacy is important to us. We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable and necessary measures to protect your personal information. We only collect information that is necessary to verify your identity and provide you with our services, enhance your experience, and to protect your account. We may collect the following information: name, address, phone number, email address, gender, date of birth, country of residence and/or citizenship, language and user preferences. If you use our escrow services, we may collect your payment information. Our electronic information systems are password protected to prevent unauthorized access. In order to maintain this protection, we advise you not to provide your password to anyone. We have adopted security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. Our staff are trained and required to protect the privacy of your personal information. If you believe that your password has been misused, please contact us immediately.

Traders Market additional services – Can be found on Business services

Private Label

Our private label partners are able to place your brand on a variety of third-party products.

Logistics integration

Our logistics partners can help set up an efficient logistics solution to suit your business needs.

Fulfilment services

Traders Market can take care of seller’s shipments by inspecting, storing, labelling, packing and shipping out to your customers. Giving sellers more time to grow their business.

Business operating services

Traders Market has partnered with various business service providers giving registered users discounts on:
-  Company van/car deals
-  Business communication devices
-  Freight services
-  CRM solutions
-  Epos solutions
-  Business finance
-  Logistics
-  And many more

What are the costs of using Traders Market?

There is currently no cost whatsoever to sell on Traders Market.

There are currently no costs whatsoever to buy on Traders Market.

Future commission structure will range from 0-10%.

Further details of changes will be notified to all registered accounts and discussed offline.

There is currently no contract so sellers can cancel the account at any time.